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- Project Management
- Win - Win Negotiation Skills
- Hiring for Success
- Practical Key Managerial Skills
- Understanding Marketing and Sales
- Essential Telephone Skills, Telesales & Call center Training
- Customer Service Training Workshop
- Essential Selling Skills
- Coaching as a leadership competency
- Inventory Management
- An Introduction to CRM
- Team Building
- Stress Management
Dates:
7-8 April 2010
2-3 June 2010
27-28 June 2010
Duration: 2 Days Training
price: 1500 L.E.
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Dates:
11-12 April 2010
20-21 June 2010
1-2 August 2010
10-11 October 2010
5-6 December 2010
Duration: 2 Days Training
Prices 1500 L.E
Introduction
Individuals often fail in negotiations because they have had no grounding in the basic skills. Which strategies and actions can you deploy to enhance the outcomes of your negotiations with business clients, suppliers, internal departments, colleagues and other stakeholders?
Dates:
24-24 March 2010
19-20 May 2010
14-15 July 2010
3-5 November 2010
Duration: 2 Training Days
Price: 1500 L.E.
Introduction
This workshop concentrates on the pre-interview preparation; developing questions and their value;the interview techniques that get specific, behavior-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioral interview even further with a discussion of communication techniques and the use of other types of interview questions.
Dates:
9-10 May 2010
4-5 July 2010
17-18 October 2010
19-20 December 2010
Duration: 2 Days
Price: 1500 L.E.
This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority. This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss.
Dates:
21-22 March 2010
16-17 May 2010
11-12 July 2010
26-27 September 2010
Duration: 2 Days Training
Price: 1500 L.E.
Introduction:
A small marketing budget doesn’t mean you can’t meet your goals and business objectives – you just have to be more creative in your marketing tactics. This two-day workshop will show participants how to get maximum exposure at minimum cost.
Dates:
2-3 May 2010
Duration: 2 Days Training
Price: 1500 L.E.
Call centers, whether we choose to embrace them or cannot stand being interrupted by their calls, are a business element that is here to stay. This course will help call center agents learn to make the very most of their telephone based work, including understanding the best ways to listen and be heard. Each phone interaction also has elements of sales and customer service skills, which will be explored in detail throughout this energizing and practical three-day workshop.
Date:
14-15 April 2010
23-24 June 2010
4-5 August 2010
13-14 October 2010
8-9 December 2010
Duration: 2 Days Training
Price: 1500 L.E.
This two-day workshop will help you teach participants how to:
Date: to be scheduled
Duration: 2 Days training
Price: 1500 L.E.
It’s no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood, at least in recent years. The back-slapping sleazy, joke-telling huckster has disappeared and in his place is a new generation of sales professionals—highly trained and groomed, with the characteristics of honesty, trustworthiness, and competence.
Dates:
16 March 2010
25 May 2010
20 July 2010
21 September 2010
9 November 2010
Duration: 1 Day training
Price: 750 L.E.
This one-day workshop will help you teach participants how to:
- Use coaching to develop their team
- Develop the coaching skills that help improve individual performance
- Demonstrate the behaviors and practices of an effective coach
- Recognize employees’ strengths and give them the feedback they need to succeed
- Identify employee problems and ways you can help to correct them
Dates:
4th May 2010
25th october 2010
Duration: 1 Day training
Price: 750 L.E.
No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like many other things that depend on human interpretation, “control” means different things to different individuals.
Dates:
18th May 2010
13th July 2010
2nd November 2010
Duration: 1 Day Training
Price: 750 L.E.
This one-day course will help you introduce the different facets of Customer Relationship Management (CRM) to participants and show them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization.
Dates:
17-18 March 2010
12-13 July 2010
7th-8th July 2010
22-23 September 2010
Duration: 2 Days Training
Price: 1500 L.E.
This two-day workshop will help you teach participants how to:
- Identify different types of teams
- Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
- Promote trust and rapport by exploring their team player style and how it impacts group dynamics
Dates:
11th May 2010
6th July 2010
19th October 2010
21st December 2010
Duration: 1 Day Training
Price: 750
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle.
