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 McNeil & Johnson(click the title or the logo to visit MCNEIL & JOHNSON's website)
McNeil & Johnson has been in business for over 20 years. In 1985 Motorola University used our expertise to develop a sales training program that people still use today. It’s one of the many reasons we’ve been around so long—we develop quality training programs that have ‘lasting’ power.
Another reason we’re so successful is our commitment to ongoing learning. People get support long after they have left the classroom. We do that in a number of ways, 1) by providing managers with toolkits to keep the skills alive, 2) in our motivational emails which are sent to every participant and via which they can contact us with questions or concerns and 3) onsite visits and consulting. Why McNeil & Johnson … ? There are many reasons why McNeil & Johnson is number one in training, one of the most important is our listening skills. When we run focus groups, meet with executives and listen to our clients’ customers, we develop programs that meet the needs of the marketplace today. When clients use McNeil & Johnson, they tap into a wealth of experience that comes from the past, the moment and what is needed for a successful future! McNeil and Johnson is a full service management training company that combines professional development with personal commitment to be your best every day. Our training programs focus on the individual, making everyone in your organization accountable for their work performance. Each training program provides a unique experience, leaving your employees committed to being their best, even on a Monday. Participants will realize that they are accountable for their interactions with their coworkers and customers, as well as in their personal life with friends and family. Most Asked for Programs Super Service Here’s what one Chairman and CEO wrote in the book Super Service before it went out to his employees: “I would like to invite you to make a personal and professional commitment to outstanding customer service. Each day, put our customers first in your thoughts, words and actions. Have a passion for it when communicating with our customers. Commit to your best performance, today and everyday. Know that because of you, we are among the most innovative companies in the world. You are a valuable member of the team and by embodying outstanding customer service, you not only bring value to our company, you bring value to yourself.” MJLearning has been providing Super Service worldwide since 1999. We consistently get rave reviews and continue to send a monthly motivational email to every person who has gone through our program. We get thousands of replies back, here’s just a few, “Thank you for continuing to check up on me. Yes, I am still affirming my day. It’s working…having a better attitude! Take good care, all the best.” “As always I am having a great day and calling all the shots. Hope all is well with you.” “Yes, I have chosen to have a great day no matter what the circumstance. I hope you have an amazing day too.” “I am having a great day! In fact, every day is a great day, and thanks for the reminder.” Open Selling Skills We designed and developed this program for Motorola over 20 years ago. Not only are they still using it, they recently asked us to come back and deliver our new and updated version to their worldwide dealers as part of a dynamic ‘Sales Initiative.” We also developed an interactive OPEN Selling Skills CD-ROM for Motorola dealers which they used to fortify their sales skills during their recent Expo in Las Vegas. Great Lakes Credit Union asked us to develop a customized version of OPEN Selling Skills Union which included role plays unique to their industry and a 12-month Coaching Program for managers to continue and fortify the learning. Because OPEN Selling Skills is such an effective and dynamic questioning technique companies like CDW continue having us back to teach their employees how to sell over the phone and face to face. We believe the sales results of these outstanding companies speak for themselves. Customer Passion Skill Development There’s more to customer service training than just providing a training script on how to answer the phone and how to handle an angry customer. Customer service training programs have to ensure that the participants learn to understand their role in the company’s overall customer service and customer loyalty strategy. Our goal is to make sure each participant will completely understand how their department and individual responsibilities impact both their internal and external customer. Customized Training Programs Interview Architect competencies Because we have worked with so many corporations we now have a compendium of competencies which help employers interview prospective candidates and match them to the job you require them to do. This program includes an enormous Participant Guide which matrices to cross reference practically every type of job spec in Corporate America. From sample questions, themes to look for, and, what too much looks like, this course is for the serious interviewer who wants to help build a company of well matched employees. Problem Solving Some programs are a lot of fun to design—and this was one of them. We began each session with ‘Warm up Your Creative Juices’ exercises and gave the participants Creative Thinking (Brainstorming and Ideation) Guidelines as follows: - let your mind run wild - there are no wrong answers After puzzle number five called, Team Mind Benders, the program easily led the participants into a discussion about how creativity is the basis of effective problem solving. At the end of the program, participants learn a Problem Solving Process that organizes their creative juices into a productive flow of events. They also learn that by mixing and combining ideas with a team of people they increase their ability to create better solutions. And for the engineers who went through this program there were plenty of technical problem solving tools such as bar graphs, circle graphs, pictoral graphs, pareto diagrams, scatter diagrams and sample control charts. Effective Sales Management Skills The business issue of this threeday workshop was to incorporate the basic skills, techniques and functions to help sales managers effective utilize company assets and personnel towards achieving regional branch goals. The main topics of this workshop. The target audience was Sales Managers, and the content included: • Interpersonal Skills
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