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Project Management

Dates:
7-8 April 2010
2-3 June 2010
27-28 June 2010

Duration: 2 Days Training
price: 1500 L.E.


Introduction and Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

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Practical Key Managerial Skills

Dates:
9-10 May 2010
4-5 July 2010
17-18 October 2010
19-20 December 2010

Duration: 2 Days
Price: 1500 L.E.

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority. This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss.

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Customer Service Training Workshop

Date:
14-15 April 2010
23-24 June 2010
4-5 August 2010
13-14 October 2010
8-9 December 2010

Duration: 2 Days Training
Price: 1500 L.E.

This two-day workshop will help you teach participants how to:

  • Recognize that service delivery is an individual response value
  • Understand how an individual’s behavior impacts the behavior of others
  • Develop more confidence and skill as a problem-solver
  • Communicate more assertively and effectively
  • Make customer service a team approach
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Win - Win Negotiation Skills


Dates: 
11-12 April 2010
20-21 June 2010
1-2 August 2010
10-11 October 2010
5-6 December 2010

Duration: 2 Days Training
Prices 1500 L.E

Introduction

Individuals often fail in negotiations because they have had no grounding in the basic skills. Which strategies and actions can you deploy to enhance the outcomes of your negotiations with business clients, suppliers, internal departments,  colleagues and other stakeholders?

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Understanding Marketing and Sales

Dates:
21-22 March 2010
16-17 May 2010
11-12 July 2010
26-27 September 2010

Duration: 2 Days Training
Price: 1500 L.E.

Introduction:
A small marketing budget doesn’t mean you can’t meet your goals and business objectives – you just have to be more creative in your marketing tactics. This two-day workshop will show participants how to get maximum exposure at minimum cost.

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Essential Selling Skills

Date: to be scheduled

Duration: 2 Days training
Price: 1500 L.E.

It’s no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood, at least in recent years. The back-slapping sleazy, joke-telling huckster has disappeared and in his place is a new generation of sales professionals—highly trained and groomed, with the characteristics of honesty, trustworthiness, and competence.

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Hiring for Success


Dates:
24-24 March 2010 
19-20 May 2010
14-15 July 2010
3-5 November 2010

Duration: 2 Training Days
Price: 1500 L.E.


Introduction

This workshop concentrates on the pre-interview preparation; developing questions and their value;the interview techniques that get specific, behavior-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioral interview even further with a discussion of communication techniques and the use of other types of interview questions.

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Essential Telephone Skills, Telesales & Call center Training



Dates: 
2-3 May 2010

Duration: 2 Days Training
Price: 1500 L.E.

Call centers, whether we choose to embrace them or cannot stand being interrupted by their calls, are a business element that is here to stay. This course will help call center agents learn to make the very most of their telephone based work, including understanding the best ways to listen and be heard. Each phone interaction also has elements of sales and customer service skills, which will be explored in detail throughout this energizing and practical three-day workshop.

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Coaching as a leadership competency

Dates:
16 March 2010
25 May 2010
20 July 2010
21 September 2010
9 November 2010

Duration: 1 Day training
Price: 750 L.E.

This one-day workshop will help you teach participants how to:

  • Use coaching to develop their team
  • Develop the coaching skills that help improve individual performance
  • Demonstrate the behaviors and practices of an effective coach
  • Recognize employees’ strengths and give them the feedback they need to succeed
  • Identify employee problems and ways you can help to correct them

 

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